Speakers
Andy Parnell
Andy is a senior content designer at Shelter, the housing and homelessness charity. He works on Shelter’s public housing advice webpages and is passionate about creating simple, actionable, user-focussed content. He is also known to get inexplicably overexcited by spreadsheets.
How AI is disrupting advice user journeys
Asking how AI can help us create advice for our users is only half the story. What’s potentially far more impactful is how users are consuming AI-generated advice they’ve created for themselves.
In this session, Kate and Andy reflect on a year of investigating how user behaviours have changed in the vital, complex and sometimes maddening world of housing advice, and what it might mean for the online advice landscape in general.