Speakers
Dan Barrett
Dan Barrett is Head of Data and AI at the charity Citizens Advice. His work involves helping people to use data to solve practical problems. Dan's favourite thing about his time at Citizens Advice has been building a diverse team of data specialists who are constantly delivering new insight.
The data and AI journey at Citizens Advice
Reflections on a journey in data at Citizens Advice since 2019.
Starting with the COVID-19 pandemic lockdown as a catalyst for change, leading to a continuously curious approach to pushing the boundaries of this vital public service’s evidence base. More recently, the realisation that the data we make such great use of can’t answer all the questions that result from our new strategy. What are we doing to address this challenge, and how does that intersect with taking a responsible approach to using AI to support the provision of advice to millions of people?
Regrets, learning how context helps you operate, building a diverse team, and more. Hopefully it will be interesting.