09:00 - 10:00 Registration
Register and have morning refreshments
10:00 - 10:10 Welcome
10:10 - 11:00
Rachel Coldicutt OBE
Main Theatre 10:10 - 11:00
Just Enough Internet
Rachel will come along with a challenge for our audience, and to help us think about how the technology we make, could be better for people and the planet.
11:00 - 11:10 Break
11:10 - 12:00
Main Theatre 11:10 - 12:00
Earth Experience Design
Digital is so often a world of short-term thinking focused on selling superficial wants, and it's killing our planet. We need designers who demand space to think long term and who are willing to struggle so that they can address deep needs.
We need wisdom, truth, ethics and an understanding of worth that measures the impacts of our designs at an ecosystem level.
12:00 - 13:00 Lunch
13:00 - 14:20
Main Theatre 13:00 - 13:40
A Human-Centred Future of Work
Presented by Sharon O'Dea and Hanna Karppi. This talk will share ideas on preparing for the future of work by making it more human-centred, including the need for insight into employees' needs and experiences and how digital can help rather than hinder employees of the future.
Main Theatre 13:40 - 14:20
Tailored Services in the Modern Age
Kylie talks about work Citizens Advice are doing to scale a tailored advice service for clients. Covering building product capability; replatforming underlying technology; tailoring content, and experimenting with data.
Front Room 13:00 - 13:40
Death and Other Difficult Words
Many of us don’t know what to say when someone dies. Language around death is deeply subjective and sometimes divisive. This talk explores the process and the passion behind getting the words right when talking about death in digital, in print and in person.
Front Room 13:40 - 14:20
Design objectives at Department for Education using OKRs (Objectives and Key Results)
Jas will talk you through the 3 design imperatives and why the Department for Education backlog format is as OKRs, introduce you to other designers, and show how they're experimenting to deliver better outcomes for their end users.
14:20 - 14:40 Break
14:40 - 15:20
Main Theatre 14:40 - 15:20
This is for everyone - what a digital future could mean for the NHS
In this talk, Trilly reflects on the challenges of ‘doing digital’ at system scale - drawing on lessons and achievements of NHS Digital prior to and throughout the pandemic and reflecting on his own experiences supporting the evolution of the digital practice and capability in the NHS.
Front Room 14:40 - 15:20
The better your culture, the better your user experience
Can we ever really deliver great user experiences if the culture behind the service isn't great? In this session, I'll explore this link and why I believe that it's all of our jobs to support stronger, more positive cultures for the employee experience but also for our users' experiences too. We'll ponder on how we do this when it often feels out of our remit and reach.
15:30 - 16:30
Main Theatre 15:30 - 16:30
Less Thinkering, More Tinkering
A neon-soaked passion-filled presentation of all things creativity, trying to strike the elusive balance between uncurbed enthusiasm and pragmatic process.
Director & Designer Gavin Strange plots his creative journey through his time in the design and film industry– picking it apart and extracting the lessons and learnings from it all. It’s loud, silly, and hopefully energizing. The aim of the game is to convince YOU to make more of the stuff that makes YOUR heart sing.