Service Designer - job opportunity

Details

• Service Designer/Senior Service Designer
• Permanent or 12-month Fixed Term Contract if preferred
• £42,000 to £55,000 depending on experience
• You must be UK-based, but can work from our Macclesfield office, or from home

The role

For Nexer, service design is an important part of creating user-centred digital products and services that help people to live and work better. We’re seeing more demand for our service design capabilities from our clients across multiple sectors, but especially in our Government work, and are looking for experienced service designers to jump straight on to project work.

You’ll be working in a multi-disciplinary team to understand and map the flow through and between every touchpoint in the services we design. You’ll use your experience to design services that are joined up and effective, from end-to-end, and work with real users and business stakeholders to deliver the best results. You’ll use your energy and enthusiasm to take clients on the service design journey, balancing the requirements of all parties with the real-world needs of those who are using the services.

Your skills

• You’ll have experience of agile, user-centred ways of working and be comfortable working to deadlines with a flexible, adaptable mindset.
• You’ll be confident in leading discovery and alpha (or early stage) project activities, as well as design workshops and mapping activities with clients and users.
• You’ll have experience visually mapping and presenting the ‘as is’ and ‘future state’ of services through user journey maps, service blueprints and similar artefacts.
• You’ll have strong collaboration skills, working with other designers to capture and convey service elements through prototypes or proof of concept deliverables.
• You’ll be confident in presenting, testing and gathering feedback on the artefacts you produce, and be able to work with clients to help them adopt and embed a service design mindset

If you have other design-led skills from research, UX, digital transformation, user-centred design, accessibility or related disciplines, to complement your service design skills, we’d love to hear about those too!

We are looking for someone with a few years’ experience working in a service design role within an agency environment, or within a UK government/public sector role. This might be in your current role, or a previous one, but this experience is important due to the project work we do. If you’ve not worked in either of these environments but can demonstrate a strong understanding and working experience of service design in a directly related area, we’d like to hear from you too.  

Working at Nexer

Our team tell us that our flexible working is second to none, and we work in a fully hybrid way. Our office in Macclesfield, Cheshire is our central hub, and we have team members across the UK. We encourage regular get togethers and support meet ups, event attendance and ongoing learning.

We’re an actively inclusive company and care about equity and diversity. We hold ourselves to account through our employee resource groups, ongoing culture work and wide-reaching internal initiatives.

Our benefits include:

• 35 hour working week
• 28 days annual leave plus bank holidays
• Additional leave days for life events, length of service and volunteering, plus the option to swap bank holidays to different days
• Enhanced new parent policies for maternity, partner and adoption
• 6% company pension contribution
• Income protection and life assurance
• Two Employee Assistance Programmes

A little bit about Nexer

Nexer is a human-centred design, development and consulting company. We work closely with real people to design, build and deliver digital products and services that are highly usable, accessible and engaging. We work with companies large and small, in the public, private and not-for-profit sectors, and we believe strongly in developing long term, mutually beneficial strategic partnerships with our customers. Since 2007, we’ve grown from a team of 4 to a team of 70 people to become one of the most respected user-centred design and digital agencies in the UK. We’re also known for creating and running the popular Camp Digital conference.

Application and hiring process

To apply, send your latest CV to jobs@nexerdigital.co.uk. You can also share your portfolio or recent examples of your work if you would like to. Please indicate in your email whether you are looking for a permanent role or 12-month fixed term contract, or do not have a preference.

We will be reviewing applications as they come in and arranging interviews, so please apply as soon as possible. Our interview process will be in two stages.

To make sure our recruitment process is fair and inclusive, we chat with you throughout the interview process to make sure you have everything you need. While we unfortunately can’t give feedback on every application, we’ll let you know if you’ve been unsuccessful.

We encourage applications from people who can help enrich the ethnic and cultural diversity of our team, those with access needs, those who need flexible working patterns, and people from all walks of life. If you would like to talk to someone about your specific circumstances or any adjustments, email jen.kelly@nexergroup.com

No agencies please.