Who we are - Nexer Digital

Aershey is part of our user research team and she developed her passion for user research whilst working in healthcare and created her own case studies and built her portfolio. Her background in biomedical science and healthcare allows her to problem solve and empathise with users. She enjoys researching with users to improve their digital experience of products and services. She has a keen interest in promoting diversity and inclusion and is working with Nexer Digital to achieve this.

Amy is focussed on helping clients build and execute their digital and design strategies, with a human-centred focus. Amy is passionate about adding value at every opportunity, with proven experience partnering with organisations operating in the third sector. Amy looks after a number of Nexer's clients, as well as being active in the business development space, looking for opportunities where Nexer can deliver meaningful social impact.

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Amy is a Service Designer at Nexer; she likes getting to grips with knotty problems and finding opportunities to make real impact. She enjoys working collaboratively to understand services and how they can be transformed to be led by user needs, inclusive and meet outcomes.

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With over 20 years of IT experience, Andrew provides support and service management across Nexer's client base. As part of managing our service desk, he's also responsible for data-driven optimisation recommendations for the client products we support

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Cat works to bring together impactful content from across the team, share our work and help coordinate events like Camp Digital. Cat has experience in marketing and live events and is passionate about working collaboratively to share big ideas in accessible ways.

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Catarina's background is in behavioral science, with a PhD in Social Psychology, no less. As Nexer's Research Team Lead, Catarina brings both reflective and creative approaches to analysing and solving problems.

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Chris heads up our Design group, which includes our Research, Service Design, UX & Content Design teams. He's particularly passionate about digital inclusion, accessibility and designing experiences that consider everyone. Sharing photos of the good, the bad, and the ugly, in terms of design and usability, is also a favourite pastime.

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Chris is a creative all-round UX-er, combining qualitative research and visual thinking skills to bridge the gap between research and design and articulate findings into actionable outputs. He loves working out loud and thinking in diagrams, flows and journeys to understand how the pieces fit together to form the big picture to meet user needs. Outside of work, Chris creates sketch notes, music videos, comics and books, incorporating these creative mediums into projects as often as possible.

Claudia uses her background in design to create innovative and inclusive concepts. Her experience in IT training allows her to think critically and understand the needs of users. Although she enjoys working with a plan, she’s not afraid of learning on the fly.

Danielle has over 15 years experience in the design industry and has developed a passion for human-centred approaches: helping to design better digital experiences and better services for fellow humans.

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Danny works within Nexer's test team, ensuring that all mobile and website products are tested thoroughly. As an expert in accessibility, Danny leads on our internal audit process and testing approach.

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Dave manages Nexer's development, testing and service teams and is actively involved in shaping and delivery development projects. His department is also affectionately known as DaveOps.

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Elle is a UX Researcher and has developed her skill and passion whilst studying Ergonomics Human Factors Design; giving a unique perspective to research. She enjoys understanding users’ pains to help develop the best solution possible. As someone who likes variety, Nexer helps achieve this by providing the opportunity to work on interesting projects.

Elena has a passion for crafting enjoyable experiences that create change and provide meaningful impact. She has experience working in complex problem spaces in collaboration with designers, engineers and as part of a cross functional team. The journey of exploring and responding to users needs is a process she finds both inspiring and rewarding. 

Elizabeth has over 30 years of UX experience consulting on projects ranging from public websites to touchscreen apps or indeed, the International Space Station. She loves a good discussion of defining what experience is.

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Emma is and interaction designer who joined Nexer after working as a user experience designer for a local government. She’s passionate about creating human centred design that is accessible to all. Constantly changing and adapting to different environments and tasks to ensure she can engage and really understand what and who she is designing for.

Francesca manages a variety of projects across Nexer's client base. She works closely with our account and finance managers to ensure projects are smoothly run, with maximum impact.

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Francis leads Nexer's Service Design team and Cambridge office. He likes to collaborate on projects, particularly where he can make complex topics clearer for the people who need to understand or act on them. He's often spotted sketchnoting his way through meetings.

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Harley tests everything, from accessibility to mobile apps to picking up work on small projects. He's constantly learning new things and is recently completed his ISTQB qualifications and software testing apprenticeship whilst working at Nexer.

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As part of the development team, Harry works to build and deliver solutions to a wide variety of clients.

Hilary manages everything at Nexer. She loves generating ideas, solving problems and helping people try to find a way forward, be they colleague, client or supplier.

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With over five years of experience writing in the charity sector, Jade is passionate about creating change through words and well-curated user journeys. A graduate from the Content Design Academy, she loves working out what a user really needs and testing it (again and again!). Not a fan of the phrase “if it’s not broke, don’t fix it” – we can always improve and learn more!

James is a Front End Developer with over a decade of experience. With his roots being in design, he now builds websites and apps with accessibility and UX at the forefront and really enjoys seeing a design come to life in the browser. He also has a passion for bringing new techniques and processes into the team.

Jen lives for admin, having spent the last 15+ years honing her skills across the private and third sectors. With marketing, HR and project experience to boot, she has joined Nexer to provide support across the business. Can often be found happily lost in a complex spreadsheet.

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Jenny has over 20 years’ experience of delivering successful software and digital assessment solutions in the educational sector. She's a passionate advocate for keeping users at the forefront of product design.

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Justin manages the Nexer UX content design team. He leads and actively participates in user interviews, stakeholder, content and co-design workshops.

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Kath is part of our Project Management group. She works across our research, design and development projects, coordinating the activities for the team and our clients to ensure projects stay on track.

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Katy is driven by discovering what motivates end-users as well as hinders them when accessing various services. She joined Nexer after working as a Service Designer in local government and before that had design experience in Land and Planning, Retirement Developments and Healthcare sectors. She loves to focus on the ‘human’ element of service design and drive forward positive change.

Kieran has a passion for designing inclusive services for both end users and staff. He joined Nexer after working as a Service Designer in local government. He loves to pick apart and reshape complex services to help them become easier to understand and use.

Lee keeps products focused on delivering business objectives. She joins Nexer from local government where she managed a council's digital transformation programme; improving customer experience while delivering efficiencies and embedding agile working practices and principles.

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Lisa is a dyslexic content designer with a background in business information and publishing. An established UK Creative Writing scholar, she has published/co-authored nearly a dozen books. Lisa is passionate about the potential of words, language and poetics in human-centred design.

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Lou works with our design and research team, using tools and frameworks, to combine findings on the user needs and business goals of a client's product or service. Lou is based in Cambridge and often found admiring Venn diagrams.

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Matt is an Apprentice Front End Developer currently enrolled on a Digital and Technology degree apprenticeship at Manchester Metropolitan University. He is developing his skills using HTML, CSS and JavaScript to help create and maintain accessibility first websites.

Mel is a Front Ender, designing and engineering for web. Once a magazine editor, she reincarnated as a designer, progressively learning development tools. She loves to make useable, enjoyable web applications.

Mille has experience across service design, user research and strategy. She enjoys making sense of mess and mapping things out and believes that if you look closely, there is a service design problem lurking underneath most user frustrations. Will work for chocolate.

Molly specialises in assistive technology and designing for those with a sensory impairment. Together with Nexer's Head of Experience Design, Molly delivers accessibility training across private, not-for-profit and public sector organisations. She loves seeing the impact of changed perspectives from her work, when it comes to digital inclusion.

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As part of the development team, Rachel is continuously shaping solutions and looking at ways to improve the CMS editor's experience of creating and publishing content.

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Rick has been a Software Engineer for a decade, having worked in both in-house software teams and Digital Agencies. His passion is steeped in modern, accessible development using the latest in .NET and front end technologies.

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Ross heads up our test team and works as a Senior QA and Product Owner across our projects and services. Whether it's manual, automation or accessibility testing, he oversees and quality checks all of Nexer's products.

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Sarah leads our Project Management team, ensuring we deliver high quality projects, with impact. She focuses on project lifecycles and is always looking at how to do work, better. An afternoon spent planning in Microsoft Project is her kind of relaxation.

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Shaun oversees Nexer's sales and marketing strategy, whilst also managing a handful of our valued clients. He runs and hosts our annual conference, Camp Digital and enjoys bringing the latest issues in digital, design & UX to the fore.

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Simon is an Account Director, with responsibility for managing relationships and helping clients improve their products and services. With over 17 years of experience in digital, he has worked with organisations across the public, private and not-for-profit sectors.

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Steve's focus is on visual, content, and interaction design. He enjoys wrestling complex problems and user interfaces into submission, whilst creating something that looks, sounds, and feels great. Branding adds another string to his bow. Treats coffee as a major food group.

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Tom has come from an IT and Infrastructure background, and is now enjoying a more client focused role here at Nexer.

Tracy likes to advocate for the end user. She enjoys bridging gap between the development team, key stakeholders and the users, and using her insight to add value between these ways of thinking.

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William is a content designer with over a decade of editorial and writing experience. He enjoys breaking complex problems into tiny pieces and fixing them together again with words. He’s not very comfortable writing in the third person.

Michael is an experienced, dedicated Business Analyst and Product Manager. Most recently, Michael has been working with Nexer at the Department of Education in a senior BA role as part of a multi-disciplinary agile team.

Greg is an experienced content designer and has worked on a wide range of content projects in the private and public sectors. He loves listening to users and producing content that addresses their needs. He has a proven track record of taking long complex content and making it accessible to everybody.

Anna is a UX Researcher with a special interest in Ethical Design and UX Strategy. She believes research is an essential part of building great products and services. She loves to make sense of research data “puzzles” and help bridge gaps between businesses and people.

Fritz is a highly experienced Product and Service Designer with a focus on lean methods of working, multi-disciplinary development and user-driven solutions. He has over 20 years of experience in digital and a soft spot for the public sector. Fritz likes working in the open, being part of a team and starting with pen and paper.

Caroline has extensive experience of programme, project, and budget and risk management. She works with an excellent collaborative style in supporting effective business engagement and with a clear focus on delivery. 

Harry helps to foster tech teams and the humans who help form and fuel them. Creating better outcomes, more value, happier humans and solid autonomous teams.

Off Grid are a creative partner collaborating with the Nexer teams across a range of projects. They bring their expertise in creative digital design and UX to transform an idea or wireframe into a visually exciting and engaging product.

Off Grid are a creative partner collaborating with the Nexer teams across a range of projects. They bring their expertise in creative digital design and UX to transform an idea or wireframe into a visually exciting and engaging product.

Mar believes that good research and collaboration form the foundation of any great product or service. She is an experienced designer with in-depth knowledge of UX research and user-centred design processes as well as a great aptitude for creative problem-solving. Over the course of her career, Mar has worked in a variety of private, non-profit, and public sector projects in an international environment. There's nothing she loves more than collaborating with teams who are curious, value ethics and deliver innovative solutions that bring positive change into people’s lives.

Georgie is an experienced user researcher and content designer. She does this job because she's passionate about creating products and services that users actually need.  "Why do you do that?" is her favourite question. She has very strong opinions about stationery, literature, and houseplants. 

Jim is an experienced UX & Product Design principle with 20 years of experience designing award winning solutions at agencies such as McCann, Havas, and now Nexer.

Jim is strategic thinker with a strong track record of solving client and user problems. Whilst predominantly a UX designer, he can add the most value at the intersection between UX design, Product Design and Service Design.

You can read more about Jim here.