Peaks and Plains: Improving user experience, self-service and communications

What we did

As well as delivering a range of improvements for end-users through their new branding and digital strategy, Peaks and Plains have also improved the way they maintain the content of their web channels through the implementation of the Umbraco content management platform. Umbraco allows them to update and reuse content quickly and easily in-house through an intuitive interface. This gives them much greater control over the communications and will allow them to launch future services online with ease due to the Umbraco templates.

The ‘Your Account’ section is integrated with Peaks and Plains systems and provides self-service options. Since launching the site, we have continued to work with Peaks and Plains, and made several enhancements. The most recent of which is a News Hub that pulls together news and information from multiple channels into one place.

We also helped Peaks and Plains with their Intranet called ‘Grapevine’. Peaks and Plains already used SharePoint and wanted to roll out a new design and improved functionality. The design we created and helped implement is similar to the public-facing website but with some clear differences. We also provided some SharePoint consultancy and advice on how particular widgets should work.

Services

• Expert evaluation of the current site and identification of quick wins
• Information Architecture
• User Experience and interaction design
• Development in Umbraco
• Ongoing support and maintenance