Round-the-clock digital support, powered by global Optimizely and Umbraco expertise 

Optimizely and Umbraco follow-the-sun services 

The beauty of working in a global organisation is the opportunity to collaborate with colleagues from diverse cultures and markets. This experience enriches our way of work and gives insight into how technical disciplines are approached in different countries. At Nexer, we have turned this into a distinct customer advantage, by crafting dedicated services around teams in different time-zones to support their digital transformation programmes, incident management, accessibility compliance and security expectations. The added benefit for our clients is access to scalable resources, dynamic and innovative technical capability and competitive pricing.   

24/7 service desk and DevOps 

Nexer has dedicated teams in the UK, Central Europe, India and South America to offer round-the-clock incident, problem, change and release management. Through close collaboration and communication, this means we can support critical incidents and campaigns for clients across time-zones and calendars, with exacting response and resolution SLAs. Supported by monitoring, alerts and transparent incident tracking in Azure DevOps, this global service model provides assurance to clients who cover international markets. We can triage, restore and resolve technical issues, and offer effective root cause analysis as part of our problem management process. Most importantly, this is a one-team delivery, reliant on strong relationships and the old adage of small enough to care, big enough to cope.   

Certified Umbraco and Optimizely development teams 

In building this service model, we have drawn upon our strong global partnerships with Umbraco and Optimizely, our chosen .NET content management systems. As a Platinum contributing partner to Umbraco, we have over 50 developers across the Nexer Group, with 3 MVPs in the UK alone. Our work across the charity, health, financial, responsible retail and education sectors has led to over 200 implementations of the popular open-source platform, and we continue to build our portfolio of design, development and optimisation services for clients whose digital strategy is powered by Umbraco. A selection of our Umbraco case studies showcases the versatility of the platform and its use in the sectors we care about. 

For Optimizely, this extends to global teams collaborating on marketing operations and customer service for clients including Convatec, for whom we have delivered significant digital transformation outcomes in recent years, including: 

• In-hours and out-of-hours support and optimisation for several key websites on Optimizely and Umbraco with defined priorities, SLAs and communications plans. This involved supporting 95 global websites across Convatec, Convatec Group, Stomia, GentleCath, Me+, Amcare, Flexi-Seal, Advanced Wound Care and Medical Devices Regulation. 
• A large website refactor project, comprising a comprehensive technical audit of Convatec.com, including technical SEO and accessibility compliance against WCAG and ADA with findings, recommendations, and priorities for action. An agile project to incrementally deliver the required fixes. And a domain consolidation piece to repoint over 100 country code top-level domains (ccTLDs) such as .co.uk, .fr, .de and subdomains etc.) under a unique www.convatec.com e.g. www.convatec.com/en-gb/stoma-care/. Resulting in a 400% increase in organic traffic to Convacec.com just one month after the final consolidation. 
• Research, design and development of the Convatec Medical Devices Regulation (MDR) website on Umbraco, and the Amcare website on Optimizely. 
• Support and maintenance of the Ostomy Nurse Solutions App on iOS and Android, built using React Native. 
• The design and implementation of analytics dashboards in Data Studio to track organic search visibility. The dashboards presented data from several sources, including Google Analytics 4 (GA4), Google Search Console (GSC) and Semrush. 
• Most recently, we have worked with Convatec to implement Inriver for Product Information Management (PIM) and Aprimo for Digital Asset Management (DAM) with the Convatec Optimizely commerce platform. This significant global project took 15 months, starting with a detailed discovery and followed by a number of agile sprints in a phased approach to implement the solution for all global markets across the Americas, Asia Pacific, Europe, the Middle East and Africa. This was delivered in close collaboration with Convatec, with a mixed team from Nexer including expertise from the UK, Sweden and Colombia. 
• Ongoing dedicated support and development teams in the UK and Colombia for global and local operations. 

When supported by product roadmapping, data-driven analytics insights, content reviews, usability and accessibility testing, we are able to stabilise digital operations, while optimising your customer experience.  

Automated accessibility testing and monitoring with Deque 

Through our global partnership with Deque, we also provide access to their leading suite of accessibility tools, including automated testing tools for web and mobile applications, enterprise-scale monitoring and reporting platforms, and developer-focused tools designed to identify issues earlier in the software development lifecycle. 

We help organisations make accessibility part of how things get done rather than something that’s revisited late in delivery or treated as a one-off task, ensuring ongoing compliance with standards including the Web Content Accessibility Guidelines (WCAG), the European Accessibility Act (EAA) and the Americans with Disabilities Act (ADA). 

Our one-team delivery approach 

“Working from India as part of a global 24/7 team along with the UK, and Colombia ensures total coverage and rapid response to issues, improving site reliability and uptime. This collaboration brings diverse expertise and continuous monitoring, keeping support resilient and efficient." - Samiudheen, India 

“Working as part of a global 24/7 team has been a really positive experience. Collaborating seamlessly across time zones with colleagues in India and the UK ensures continuous support, and it’s rewarding to know that together we keep everything running smoothly around the clock." - Maria, Colombia

If you'd like to discuss outsourcing your DevOps and digital transformation, get in touch.